have questions? CaLL US
(03) 5258 3889
What is the minimum age that can go out on your boat?
There is no minimum or maximum age. We have had children as young as 2 and people as old as 86 snorkeling. Children under 5 (i.e. 4 years old and under) are $25 if they don’t swim, otherwise, they are charged a full child fare. Prams & pushers not recommended. (Contact office if necessary on 03 5258 3889)
Do you have minimum numbers for a tour to proceed?
Yes, we require a minimum of 6 participants for the tour to proceed on our main vessel Maureen and a minimum of 3pax on our smaller vessel Blue Bird.
Do I have to be a good swimmer?
No you don’t have to be an excellent swimmer but you do need to have some prior swimming experience as an adult. If you rate yourself less than 5 out of 10 you will need to book on a personal instructor to guide you through our snorkels safely and stress free! Children with low swimming ability need to be accompanied by a competent adult.
Are we guaranteed to see dolphins?
Unfortunately not. Our dolphins are wild and free to swim wherever they wish. This makes the experience all the more special when the dolphins do interact. We see dolphins approximately 80% of tours, strict codes ensure minimal impact when we do.
I get seasick easily. Does it get rough and how long are we on the boat for?
Our tours take place in relatively sheltered waters and very rarely get very rough. Cruises between various snorkel sites on the tour are about 20 minute’s duration. Tours are canceled if conditions become unsafe. Anyone can get sea sick at any time, often it\’s due to if you are prone to sea sickness or car sickness. If that is you we recommend you take motion sickness tablets, readily available from the chemist, approximately 1/2 hr prior to departure. We also sell sea sickness bands in store for a fair price which have proven to be extremely effective.
Are we allowed to take alcohol on board?
For safety, we don’t permit alcohol to be consumed until all snorkeling is finished. For private charters please chat with our office staff, but usually, our tours are so action packed that we don’t often have the time to drink it.
What is your cancellation policy?
Cancellation requests must be received in writing by email to [email protected] no later than 48hr before tour departure. No refunds for bookings cancelled inside 48hrs hours of departure.
If the reservation is cancelled or changed at 24 hours prior to the day of arrival, we will refund your booking less any booking fees paid*. No refund for bookings cancelled inside 48 hours of travel.
Do you take people out with disabilities?
Sea All is an inclusive experience and welcomes all participants of different backgrounds and needs. If you require additional support please contact our office on (03) 5258 3889 so that we can arrange a suitable experience for you!
Are there sharks where you go?
This is the most frequently asked question, however, it is one that bears little concern. There are sharks in all Australian coastal waters, many of these species are not harmful or considered dangerous to humans. The business has been in operation since 1996 and in that time we have not had an experience with a potentially harmful predator. The snorkel sites that we visit are also renowned for being free from sharks. All of our swims are highly supervised and the appropriate risk management procedures are in place that satisfies the government regulations.
Do we need to bring food or something to eat?
We provide light refreshments and drinks (hot drinks and soft drink) on our main vessel Maureen. If you have allergies please let our crew know prior to arrival on (03) 5258 3889.
I'm a bigger build. Do you have a wetsuit to fit?
We have wetsuits to fit all sizes from 2yrs to size 24+
How long are gift vouchers valid?
All vouchers are valid for 3 years. In the instance your tour is cancelled due to adverse weather conditions you will be provided with the opportunity to re-schedule your booking. Please note gift vouchers are not redeemable for cash.
I am getting the ferry from Sorrento, what time ferry do I need to get?
The ferry leaves on the hour every hours between 7am – 6pm, please check the ferry timetable here: https://www.searoad.com.au/Prices-Timetable/Ferry-Timetable
What equipment is provided?
For our snorkellers, a 5mm wetsuits, fins, mask and snorkel is provided for the duration of our tour. For our sightseers, we provided a wind proof and waterproof jacket.
Light refreshment and drinks (hot drinks and soft drinks) are provided on our main vessel Maureen.
Is there a toilet on board?
Yes, we have a marine grade toilet on board our vessel Maureen. However, we do not have a toilet on board our smaller vessel Blue bird.
When do I need to check in?
Check in time is 15minutes prior to the tour commencing. Ie. 8:15am for a 8:30am tour booking. Any no shows or late arrivals later than 10 minutes to the tour start time will forfeit their ticket and be charged the full fare.
If in doubt about how long it takes to get to your meeting point for your activity please leave early and if you are joining us throughout our summer peak period (December – February) please allow an additional 30 minutes to your travel time.
For additional information, please see our Important Documents.
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